FAQ – Tidemara

Orders & Payments

Because our orders process very quickly once submitted, we are typically unable to change addresses, shipping methods, or modify/cancel an order that has already been placed.

If you need to return your purchase, please refer to our "Return & refund" section.

We generally accept major credit cards (Visa, Mastercard, American Express) ,PayPal,Apple/Google/Shop Pay.

Discount codes and promotions cannot be combined or stacked upon one another; only one can be used per order.

Yes, we provide customized services—please note that this entails additional time and cost.

For those who have purchased our products, we offer comprehensive, personalized support services; you are welcome to contact us via email through our official website, and we will be happy to address any current concerns you may have or provide guidance for you.

Shipping & Delivery

Please allow a processing time of 1 to 3 business days for your order to ship（(this is only for processing, pulling and packing your order; this does not include transit time). Once shipped, you will receive a confirmation email with tracking details.

TIDEMARA does not ship Saturdays, Sundays or on national holidays. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.

For all domestic orders within the continental United States(not include Alaska and Hawaii):

Orders less than $159 ~ $5.00 Ground Shipping

Order above $159 ~ FREE Ground SHIPPING

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order. As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

Normally, transit times are typically 5 to 7 business days within the continental US and up to 4-6weeks for international delivery.

- Orders shipping via Ground may take 7 to 14 business days to be delivered.

- Orders shipping via expedited methods arrive in about 1-5 business days (depending on the method selected).

- International Orders may take up to 6 weeks to arrive.

- Business days do not include weekends/holidays.

Once the package has been picked up and transferred to the shipping provider, TIDEMARA is no longer responsible for other delays that may occur.

As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order.

If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.

Return & refund

All jewelry items can be returned or exchanged (The seal on the product itself must not be torn off.); other types of product cannot be returned.
we cannot accept returns on sale items or gift cards.

To request a return:

Head to our website and log into your account.

Navigate to the order you wish to return and click on it.

In the upper right hand corner, there will be a “Request Return” button.

Click on the button and fill out the questions to follow.

Once you finish, our customer service team will review your request and either approve or deny it.

If your return is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse.

The merchandise must be shipped back to us within the aforementioned 14-day window of receiving your package, once your return has been approved.

The customer is responsible for paying the return postage.

To be eligible for a return, your item must be unused and in the same condition that it was delivered. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please contact us with info@tidemara.com within 14 days of receipt with photos of the damage, and we will arrange a replacement or refund.

Care Guide

Last On, First Off: Put your pearls on last after applying makeup, perfume, and hairspray, and take them off first to avoid chemical exposure.
Gentle Wipe: After each wear, wipe your pearls with a soft, lint-free cloth to remove body oils and perspiration.
Avoid Water & Ultrasonic: Never submerge pearls in water; avoid ultrasonic or steam cleaners.
Breathable Storage: Store pearls flat in a soft pouch. Avoid airtight plastic bags, as pearls need moisture from the air to maintain their luster.